In this article:
Complete a conversation
There are two ways to complete a conversation in TextOut, they are:
- Automatic Complete: Conversations will automatically move to the “Completed” folder after a Texter replies. Conversations will reopen and move to the "Ready" section of the Texter’s Inbox if a new reply from the Contact is received.
- Manual Complete: Once the conversation has ended and does not require another response, click the “Complete” button to close out the conversation.
Flag a conversation
Sometimes a conversation requires more information or a follow-up response that isn’t immediately available to the Texter. A Contact can be "Flagged" to place the conversation aside for quick locating at a later time. Click the "Flag" button to move the conversation to the "Flag" folder of the Inbox, situated on the left side of the screen.
A conversation can also be "Flagged" when sending a response using the "Flag & Send" option. To Flag & Send, click the dropdown (indicated by an arrow pointing downward) directly beside the "Send" button, and select "Flag & Send."
Remove a Flag from a conversation
To remove a Flag from a conversation, select the conversation and click “Complete.” This action will move the message from the Flagged folder to the “Completed” folder of the Inbox. If a Contact responds while the Conversation is Flagged, it will move to the “Ready” queue for a response.