When sending text messages, organizations are legally required to opt a Contact out if they request removal at any time. The Contact may use phrases such as "please stop," "don't contact me," "unsubscribe," "remove me," "cancel," "end," "quit," or something similar.
To opt-out a Contact, use the Opt-Out reply in the Program script. Every program is pre-loaded with at least one general opt-out reply. A program admin may choose to add additional opt-out replies to select from.
Using any scripted response with the Opt-Out data tag will trigger an opt-out in the application automatically. Texters will no longer be able to send to or receive messages from that Contact.
Note: Contacts who reply "STOP" will trigger the application to remove the Contact automatically.
Note: Opt-Out guidelines may vary by organization. Check with the Workspace Administrator about any additional opt-out guidelines.