In this article:
How to search Recommended Replies
Recommended Replies are found in the right panel of the Texter’s Program Inbox. A texter can search Recommended Replies by scrolling down the list of replies or by searching using keywords, or by using the script filter buttons.
The script filter buttons are subcategories of script types within the Recommended Replies. They appear as buttons at the top of the Recommended Replies on the right side of the Inbox. Clicking these buttons will display a subset of Recommended Replies.
The search bar will filter the Recommended Replies based on keywords to help find the scripted reply needed for a conversation. Hover over a Recommended Reply, and the text will become bold. Click the Recommended Reply to populate it in the text box located at the bottom of the texting conversation panel to send.
How to edit Recommended Replies
To edit a Recommended Reply, select the reply and modify it in the text box on the bottom of the screen. TextOut does not allow saving an edited Recommended Reply. If there is a needed Recommended Reply missing, please get in touch with a Workspace Administrator.
How to send a Recommended Reply
Once a Recommended Reply has been selected, it will appear in the dialog box in the center conversation panel at the bottom of the screen. To send the text, click the "Send" button.
"Flag & Send'' Option: Allows Texters to send a message and keep the conversation readily accessible in the Flagged folder for follow-up later. Click on the dropdown next to the Send button and select "Flag & Send."