A contact may indicate to you that you've reached the wrong person or number.
For any contact that tells you that you have reached a "wrong number," use the Wrong Number recommended reply available in every program. Using this reply will mark that contact with the data tag of "Wrong Number."
Your program administrator may have set up multiple versions of the Wrong Number reply. In that case, please ask your program administrator if you have questions on which version you should use.
If you do not see a way in the program you are texting in to tag a contact with Wrong Number, please contact your Workspace Administrator.