A Contact may indicate to you that you've reached the wrong person or number. If so, use the Wrong Number Recommended Reply available in every Program. Using this reply will mark that Contact with the “Wrong Number” Data Tag.
There is one general Wrong Number reply available by default in every program. Program Admins may set up multiple versions of the Wrong Number reply. Ask if you have questions on which version to use.
If you do not see a Wrong Number reply, please contact the Program Administrator.