Access your Inbox
When you go to textout.app on your phone, you will be taken straight to your Inbox for your entire Workspace. You will be shown all Programs which have Replies waiting. Click the Program name to get to your Inbox.
Alternately, from the 'All Programs' screen, you will see which Programs you have Ready texts in. Click on the Program to go to your Inbox.
Access your conversations
From your Inbox, click on a name to view the entire conversation.
Reply to Texts
There are two ways to reply to a text:
Compose your own reply: To compose your own reply, click the blue pencil button at the bottom left of the screen.
A text window will pop up. Enter your text and click the green send button on the right.
To cancel without sending your message, click the red 'x' icon on the left.
2. Start with a Recommended Reply: To use a pre-scripted response, click the 'book' icon in the center of the bottom panel.
Select a 'Mini Script' option to filter your results or select 'All Recommended Replies.'
Search or scroll to find an appropriate Recommended Reply. Click it. The text will show in a text box under your conversation.
Click the green Send button on the right to send or the red 'x' icon on the left to cancel.
Capturing Free Form Data
Sometimes you will be able to capture other data that the voter gives you. To do this, click the black check box icon below the conversation.
Data boxes will show up. Enter data as necessary. Changes will save automatically.
At the top of the conversation screen, there are three buttons to Flag, Complete or Reassign the conversation.
Flag a message
The yellow flag button on the top left will allow you to Flag a conversation in order to easily find and access it again when you need to follow up. Learn more about flagging a conversation: How to Complete, Flag, and Reassign our Conversations
Complete a message
Complete a conversation by clicking the green 'check' mark in the top middle row. Learn more about Completed messages: Navigating your Inbox
WARNING: Complete messages are not visible in your Inbox in mobile. To see them, go to the Completed section of the Program in the desktop version of TextOut.
Reassign a message
The blue arrow button on the top right of the conversation screen will bring you to a screen which will allow you to Reassign texts, if needed. Reassigning a text allows you to remove that specific text from your Inbox and ask that another texter take it.
Learn more about reassigning messages: Reassigning your Texts
For more, see our video on how to use TextOut on mobile.